Employment Type: Full time, Permanent

Location: London

Reports To: Director

Integreon is looking for a highly capable Information Manager to support the Information Services Team in delivering consistently excellent information and research services.

• To lead the Information Team, ensuring the provision of a professional service for the client.
• Client Account Management: leading and delivering the account management for the client, liaising with the client on workflows, team strategy and reports on the service.
• Line Management: to lead delivery team, including line management / performance management of three Senior Information Officers, one Information Officer and two offshore Information Analysts.
• Research: answering higher level and complex legal research requests. Monitoring and tracking trends in the enquiry service.
• Procurement/Resource Management: management of the Information Service annual budget, tracking spending, reporting on resources and monitoring trends. Identifying and piloting new databases or tools.
• Project management: supporting the delivery of team projects and liaising with the client.
• Actively promoting the service to end users/key stakeholders.

• At least six years experience in Information Services, preferably in a legal environment, working with the top 200 UK law firms
• Ability to engage and effectively communicate with senior stakeholders within a law firm, including Partners, Business Development & Marketing Leads and other Senior Management
• Experience undertaking higher level legal research and answering enquiries in an enquiry desk service
• Extensive knowledge of key information and research databases with an excellent ability to search across publicly available source, and, the ability to use and review core internal data sources
• Effective line management or Team Leader experience

Personal Success Characteristics

• Excellent communication and relationship-building skills
• Confident in managing budgets and vendors
• Willingness to adapt approaches based on organization changes
• Ability to anticipate and resolve problems
• Dedication to the client and the requirements of external and internal colleagues
• Technically competent in using Microsoft products

• Information-related qualification (degree or postgraduate) and or/ equivalent qualification (CILIP chartership)

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services.  With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

Follow us https://www.linkedin.com/company/integreon/

Visit us at www.integreon.com